Casper Spins Privacy Policy

This Casper Spins privacy policy explains, in plain language, how we collect, use and protect the personal information you share with us when you visit or use our site. We know that trust matters when you hand over personal details, so we have tried to write this page the way we would want it explained to us: clearly, without jargon, and without hiding the parts that matter. If anything here is unclear, our Casper Spins faq covers related questions about accounts and support, and you are always welcome to check the official site for the current, full legal text.

We ask for information at different points of your visit: when you set up an account, when you get in touch with our team, or simply as you browse and interact with pages. Some of that data is necessary to run the site properly, some helps us understand how our pages are used, and none of it is collected without a clear purpose behind it. This page sets out what we gather, why we gather it, and the choices available to you as the person the data belongs to.

What Information We Collect

When you register with us, we typically collect the details needed to open and manage an account, such as your name and contact information. As part of standard account checks, we may ask for documents to complete KYC and, where relevant, proof of address, so that we can confirm who is using the account. We only request what is reasonably needed for these checks and for keeping the account secure.

Beyond account details, our systems also record technical information automatically as you browse, including the pages you visit and how you interact with them. This kind of data helps us keep the site working correctly and spot problems early. We do not combine this technical information with sensitive personal details beyond what is needed for security and account administration.

How We Use Your Data

We use the information we hold mainly to operate your account, respond to enquiries, and keep our service secure for everyone who uses it. Where you contact our customer support team, any details you share in that conversation are used to help resolve your query and are kept only as long as they remain relevant. If you reach us through live chat, the same principle applies: the conversation is there to help you, not to build a wider profile.

Account Verification and Security

Verification checks, including KYC and requests for proof of address, exist to confirm identity and protect accounts from misuse. We treat these documents as sensitive and only use them for the verification purpose they were collected for. If you are ever asked for further documents, it will be to complete or update this same process, never to build marketing profiles or to sell information to unrelated third parties.

We also rely on your data to maintain the accuracy of your account details over time. Keeping information current means our 24/7 support team can assist you faster when you get in touch, whether by live chat or another contact channel. Accurate records also reduce the chance of delays if you ever need to update your details or resolve a query about your account.

Cookies and Similar Technologies

Our site uses cookies and comparable technologies to remember preferences and to understand, in general terms, how pages are used. Full detail on the categories of cookies we use and how to manage them sits on our cookie policy page, which should be read alongside this privacy policy rather than instead of it. Together the two pages describe the complete picture of how data moves around our site.

You can usually control cookie behaviour through your browser settings, and disabling certain cookies may affect how some parts of the site function. We would rather you understood these trade-offs clearly than discover them by accident, which is why cookie handling has its own dedicated page rather than being buried inside general terms.

Sharing Information With Third Parties

We do not sell personal information. Where data is shared, it is generally with parties that help us run essential parts of the service, such as payment processing or identity verification, and only to the extent needed for that function. Any such sharing is bound by the purpose it was collected for in the first place.

Payments and Data Minimisation

When you make a deposit or request a withdrawal using methods such as VISA, Mastercard, Paysafecard, Bitcoin or BTC, the transaction details necessary to process that payment are handled by the relevant payment provider. We aim to keep the data passed along to a minimum: enough to complete and verify the transaction, nothing more. You can read more about how these options work on our payment methods page.

Where promotional activity is involved, such as a welcome bonus, deposit bonus, free spins or cashback, any data used to administer that offer, including checking wagering requirements, is limited to what is needed to apply the terms correctly to your account. Full detail on current offers sits on our Casper Spins bonuses page rather than in this policy, since offers change more often than our data practices do.

How Long We Keep Your Information

We keep personal data only for as long as it serves the purpose it was collected for, such as running your account, meeting verification obligations, or resolving a support query. Once information is no longer needed for these purposes, it is removed or anonymised in line with our internal practices. If you close your account, some records may still need to be retained briefly to meet outstanding obligations before deletion.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in how we operate or in applicable requirements. Where changes are significant, we will make reasonable efforts to bring them to your attention. We would encourage you to check this page occasionally, particularly before sharing any new categories of personal information with us.